Port Partners,

Since its launch more than six months ago, the PRO-PASS Truck Reservation System (TRS) has successfully processed tens of thousands of container transactions at both Norfolk International Terminals and Virginia International Gateway. We sincerely appreciate the commitment and flexibility demonstrated by the motor carrier community, as you have learned to operate under the TRS guidelines.

As the TRS continues to expand, delivering greater efficiencies for drivers and for the port, it is important to know where you can find answers to your questions.

TRS support is available 24 hours a day, 365 days a year. Please bookmark / save the following contact information:

• 757-292-4545
• POVTruckerReservationSystem@vit.org

Please use this phone number and/or email address for all of your TRS needs.

For service issues not directly related to TRS, our dedicated Customer Service Team is available to assist you: 757-440-7160 / POVCustomerService@vit.org

Thank you for your partnership and for your business.



Gregory J. Edwards
Director, Internal and Partner Communications

Virginia Port Authority
600 World Trade Center
Norfolk, VA 23510
Office: 757-683-2110
Cell: 757-617-0852

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