On Monday, May 16, NIT’s Driver Assistance (DA) building, adjacent to the CSA, will begin processing trouble tickets exclusively through the use of the six kiosks located inside the DA building (see attached photos). This process change will allow the terminal to leverage a larger pool of resources to assist drivers, while ultimately reducing trouble ticket turn time.

New Process:

Effective May 16, drivers with trouble tickets will enter the DA building and use any one of the six available kiosks to swipe their TWIC badge, or press the call button. A remote gate clerk will assist with trouble resolution. It is recommended that you bring trouble tickets, and any other relevant information, inside the DA building to process your transaction.

Thank you for your partnership and your flexibility as we work to continually improve the port.

An electronic version of this announcement can be found here: http://www.portofvirginia.com/nits-driver-assistance-changes-process/

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